About

We believe everyone should have the opportunity to contribute to a greener future. Whether you’re a customer, a small business owner, or part of a large enterprise or government, we can all take action to minimise environmental impacts on our planet

About Us

Welcome to Cheetah Xpress, where speed meets reliability in the world of courier services. We're not just a delivery company; we're your partners in ensuring your parcels reach their destination swiftly and securely. With a commitment to precision and efficiency, we've built a network designed to exceed expectations. Our dedicated team, coupled with cutting-edge logistics, ensures seamless deliveries, whether it's across town or around the globe. At Cheetah Xpress, we're driven by your trust and fueled by our passion for prompt, hassle-free deliveries.

  • Our customers

    We focus on great customer experiences and responsible business practices so everyone can prosper. We’re committed to meeting customer needs; providing trusted, relevant and reliable services that connect all citizens in an ethical and transparent way.

  • Our people

    We strive to support and empower our talented, diverse and motivated workforce. We believe a diverse and inclusive Australia encourages better relationships within communities and the workplace alike.

Jessica M.

Small Business Owner

As a small business owner, timely deliveries are crucial. Thanks to Cheetah Xpress, I've never had to worry about meeting my clients' deadlines. Their swift services and reliable handling ensure my products reach customers intact and on time. Highly recommended!

David L.

Online Seller

I rely on Cheetah Xpress for all my shipping needs. Their seamless online platform makes it incredibly easy to schedule pickups and track my shipments. Plus, their attention to detail in packaging ensures that my items arrive at their destination in perfect condition.

Sarah W.

Regular Customer

Consistency is key for me, and that's precisely what I get with Cheetah Xpress. Whether it's a local delivery or an international shipment, their commitment to efficiency and professionalism has made them my go-to courier service.

John P.

First-time User

I was skeptical at first, but Cheetah Xpress exceeded my expectations. From their user-friendly website to the courteous staff who handled my package, the entire experience was smooth and stress-free. I'll definitely be using their services again!

Anna K.

Entrepreneur

Managing international shipments used to be a logistical nightmare until I found Cheetah Xpress. Their expertise in navigating customs and their extensive global network have simplified the process for me. It's a relief knowing my shipments are in capable hands.

Frequently Asked Questions

Frequently Asked Questions

The tracking messages 'we couldn't find your tracking number' and 'unconfirmed tracking number' both mean that either:

When the tracking tool can't recognise your tracking number it can show as:
  • we couldn't find your tracking number
  • unconfirmed tracking number
These can mean the following:
  • You've entered the wrong tracking number. Check the number is correct and the parcel is being sent using Australia Post.
  • The number isn't recognised because the item hasn't been scanned into our system yet. Try again in 24 hours.
If you see the 'unconfirmed tracking number' message while using our tracking system you'll have the option of saving the number to your track list. That way, you'll see the tracking status as soon as it's available. No need to enter the tracking number again later.

'Pending' means your item hasn't been scanned into our system yet. This can be because your parcel:

  • hasn’t been posted yet
  • was posted in a street posting box (which can take a little longer for the item to be scanned)
  • was posted over the counter in bulk, but not scanned yet.

Your tracking status should update in 24 to 48 hours.

Pending can also mean that it's an old tracking number that hasn't had any activity in over 2 months, and has been archived.

These messages might be shown for items sent using one of our international services that doesn’t come with tracking as a standard feature. These include:

  • International Post Registered
  • International Economy (Air and Sea)

No track events will be shown for these items. However, if the item was sent using International Post Registered, a signature will be obtained when the item is delivered.

Yes, if the address is correctly stated we provide door to door service.

Client puts in query/ in writing and then FedEx investigates, after the investigations we will give feedback within 48 hours of the outcome complaint/ claim form can be raised and if insurance cover then we pay out.
If a package is damaged upon arrival. Investigations are made to verify where the error was made origin or destination. A trace is also opened to alert shipper or consignee of the damage.